FAQ’s

Are you open on Saturday ?

Yes. 9:00 am – 1:00 pm

Can I get a ride home when I drop off my vehicle?

Yes. We have our concierge service. If you live within 5 miles, we will be more than happy to drop you off at your house or work when you leave your vehicle with us. And if need we can also come pick you up when your vehicle’s repairs are completed.

Do I need to pay up front when I drop off my car?

No, payment is not required until you pick up your vehicle, and then you will only be required to pay the deductible (if it applies).

Do you offer rental car assistance?

Yes. If you have rental car coverage through insurance, we will use it. If you do not have rental car coverage, courtesy vehicles are available.

How long do spark plugs last?

That really depends upon the type of spark plugs that are in your vehicle. Vehicles 15 years old or older are more likely to have standard plugs with approximate life expectancy of 12.000 – 15,000 miles. Newer vehicles up to model year 2000 are usually platinum-tipped, lasting approximately 30,000 miles. Lastly, some 2001 and newer models come with iridium-tipped plugs which could last up to 90,000 miles.

How much does an estimate cost?

The estimate is completely free and takes about 20 minutes.

How often should I change my oil?

Regular oil should be changed every 3,000 miles, synthetic oil every 5,000 miles. Be proactive about checking your oil; once a month is good maintenance practice.

How often should I check my anti-freeze?

Checking the anti-freeze as well as all other fluids is very important for proper vehicle maintenance. Once a month is good practice.

If my vehicle’s frame is damaged, is my vehicle a total loss ?

No. Your car is only a total loss if the damages exceed the value of the vehicle, which is determined by your insurance company. With cars changing, most have what is called a unibody (where the frame and body are molded into one) structure. Our technicians, teamed with our state of the art equipment, can return your vehicle to its factory specifications. If the damages are to an extreme that we can’t repair it, we simply replace that portion of the vehicle.

What are your week day hours ?

Monday through Friday 8:00am-5:00pm

What can I do if my car overheats?

If you are driving at normal highway speed and the vehicle starts to overheat, turn off the air conditioner, turn on the heater and immediately pull over to the shoulder. The odds are if the vehicle starts to overheat at highway speed, there is a problem in the cooling system such as low coolant, a clogged radiator or a broken drive belt or burst hose.

Once at the shoulder, shut off the engine, open the hood and let the engine cool down for a minimum of 20 minutes. Once any overboiling stops and the engine has cooled, look for obvious signs of trouble. DO NOT attempt to open the radiator cap unless the engine is off and the top of the radiator is cold. If there is no noticeable problem such as a broken drive belt or burst hose, you can then add a coolant/water mixture to the radiator or overflow reservoir, then start the vehicle and drive slowly to a service facility.

What is the primary cause of tire damage?

Although there are many things that can cause tire damage, improper inflation is the main problem we see. Always keep a tire pressure gauge in your vehicle and frequently check the pressure of all tires.

What should the tire pressure be on my car?

The tire pressure should always be set to the tire manufacturer’s suggest PSI (pounds per square inch) pressure specs. The specs can be found on the side of your tire.

Properly inflated tires will give you better gas mileage, tire wear, and overall handling of your vehicle.

What types of payment do you accept?

We accept Cash, Visa, MasterCard, Discover, American Express, Money Orders and Insurance checks.

Why are my brakes making noise?

If you hear a grinding or squealing sound when the pedal is applied, you probably need new brake shoes or pads. Brakes shouldn’t make any noise as they operate. Even if the actual problem turns out to be something minor, the only save assumption is this one; noisy brakes are unsafe brakes. Postponing service is unsafe and could raise the cost of repairs later. If your brakes are making nose, get them inspected or serviced right away.

Will it hurt my engine if I drive my car when the check engine light is on?

It is possible but not too likely, unless the light is flashing. However, you do need to get your vehicle checked out as soon as possible. Your may see a decrease in performance.